BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//ChamberMaster//Event Calendar 2.0//EN
METHOD:PUBLISH
X-PUBLISHED-TTL:P3D
REFRESH-INTERVAL:P3D
CALSCALE:GREGORIAN
BEGIN:VEVENT
DTSTART:20150212T143000Z
DTEND:20150212T183000Z
X-MICROSOFT-CDO-ALLDAYEVENT:FALSE
SUMMARY:Customer Service Essentials
DESCRIPTION:Proactive customer service is vital to the success of every business - large or small. Providing good customer service is not difficult but is essential for business owners and their employees.  This 4-hour workshop leads participants through (1) the basic principles of interacting with customers\, (2) the advantages of and steps to proactive listening\, and (3) interactive activities that will lead to better customer relations.  Attendees will leave with skills that can be put into immediate practice at work\, in the community\, and at home.
X-ALT-DESC;FMTTYPE=text/html:Proactive customer service is vital to the success of every business - large or small. Providing good customer service is not difficult but is essential for business owners and their employees. &nbsp\;This 4-hour workshop leads participants through (1) the basic principles of interacting with customers\, (2) the advantages of and steps to proactive listening\, and (3) interactive activities that will lead to better customer relations. &nbsp\;Attendees will leave with skills that can be put into immediate practice at work\, in the community\, and at home.
LOCATION:SRC Community Outreach Center 45 East side Sqaure\, Suite 302
UID:e.1688.1191
SEQUENCE:3
DTSTAMP:20260411T094623Z
URL:http://members.cantonillinois.org/events/details/customer-service-essentials-02-12-2015-1191
END:VEVENT

END:VCALENDAR