Level 1 Helpdesk Technician
Join TimbukTech as a Level 1 Helpdesk Technician and serve as the first point of contact for our clients facing everyday IT challenges. You’ll provide hands-on workstation and basic network support, deliver outstanding customer service, and grow rapidly in a collaborative team setting. With experience ranging from entry-level to 2–3 years, you’ll start contributing immediately and have clear advancement opportunities to Level 2 roles with greater responsibility and compensation.
Typical Responsibilities
- Deliver friendly, efficient onsite and remote support for workstations, applications, and basic IT issues across diverse clients and industries.
- Set up, image, and deploy computers; troubleshoot OS, application, and hardware problems; recommend preventive solutions.
- Provide basic support for Voice over IP (VoIP) systems.
- Collaborate with the team to develop best practices, test new tools/technologies, and document procedures for common requests.
- Proactively suggest improvements to enhance client service and team efficiency.
- Participate in on-call rotation for after-hours support as needed.
Required Skills and Qualifications
- Strong interpersonal skills and positive attitude – clients rely on us in stressful moments, and your calm, helpful demeanor makes a real impact.
- Ability to adapt quickly, multitask, and thrive amid changing priorities in a fast-paced service environment.
- Solid organizational skills with high attention to detail and follow-through.
- Genuine eagerness to learn new tools, applications, and skills continuously.
- 0–3+ years of relevant experience (we welcome motivated entry-level candidates and especially value those with 2–3 years for faster contributions and accelerated growth).
- CompTIA A+ Certification (or equivalent) required within the first 120 days of hire.
Preferred Experience & Skills
- 1–2+ years working with Microsoft Windows environments and troubleshooting desktop/application issues.
- Basic network knowledge (e.g., setting up/configuring firewalls, switches, routers).
- Experience with Office 365 and/or Azure basics.
- Familiarity with remote management/monitoring tools, ticketing systems (e.g., HaloPSA), Microsoft Teams/SharePoint, or cybersecurity fundamentals.
- Understanding of compliance standards like HIPAA/PCI-DSS (a plus).
Certifications
- CompTIA A+ (required soon after hire).
- Additional certs like CompTIA Network+ or Security+ encouraged and supported for career progression.
Compensation & What We Offer
- Competitive salary negotiated based on your knowledge, skills, and demonstrated competency (we tailor compensation to reflect your experience and potential impact).
- Supportive, collaborative team environment with hands-on training and free certification resources.
- Clear opportunities for rapid professional growth and promotion (many Level 1 technicians advance to Level 2 within 1–2 years with corresponding increases in responsibility and pay).
- Comprehensive benefits package (health, dental, etc.).
- Meaningful work supporting local small businesses in our central Illinois communities.
If you’re enthusiastic about IT, excellent with people, and ready to grow with a values-driven local company, we’d love to talk!
Apply via timbuktech.com/careers or reach out to discuss how your background aligns. We’re particularly interested in candidates with 2–3 years of experience who are eager for accelerated advancement.
TimbukTech is an equal opportunity employer.
