CUSTOMER SERVICE SPECIALIST

We are currently accepting applications/resumes for a Customer Service Specialist in our Canton, IL Banking Center.  This position is responsible for performing a wide range of duties related to providing customers and employees with direct service and support for the bank's deposit operations.
 
Principal Duties and Responsibilities:

• Perform transactions and provide customer assistance through the Integrated Teller Machine (ITM), ensuring a positive and efficient banking experience.
• Serve as the primary point of contact for customer inquiries, requests, and concerns via phone, email, and in-person interactions.
• Assist customers with account maintenance, and online banking services, and ATM and debit card maintenance.
• Assist with new loan input and transactions, remote deposit processing, and supply ordering.
• Provide accurate information regarding a wide range of financial products and services, including accounts and loans.
• Resolve customer issues in a timely and professional manner.
• Educate customers on financial products, services, and digital banking platforms to enhance their banking experience.
• Collaborate with other departments to streamline processes and improve overall customer satisfaction.

• High School Graduate or General Education Degree (GED)
• Excellent communication skills, both verbal and written, with the ability to effectively interact with customers and colleagues.
• Customer service experience in a financial institution or related industry.
• Strong problem-solving skills and the ability to think critically in fast-paced environments.
• Proficiency in Microsoft Office applications.
• Commitment to maintaining confidentiality and adhering to regulatory compliance standards.